After many years with ADT, I switched to Ring Security System with an indoor camera. On November 18, 2020, I called ADT to disconnect my service. I was tired of paying $24.95 per month for an obsolete system.
The straw that broke the camel's back was the following ADT incident. After remodeling my house, the upstairs window sensor started malfunctioning. I called ADT to ask for help repairing the window sensor (which prevented me from arming the ADT System), but the company offered to send someone for a fee of $160.
I was floored by the high quoted cost and the ADT's unwillingness to cover the repair cost for a system I've been using for so many years! As a result, I decided to call local, independent ADT dealers to see if I could get a lower repair estimate. Unfortunately, the result was even worse. Though I contacted 3 separate ADT dealers, they failed to call me back! I decided this unprofessional attitude was unacceptable and switched to another security system.
After reading many positive reviews of the Ring Security System (and the Amazon Black Friday sale), I decided to try it, as it was inexpensive and had a reasonable $10/month monitoring fee. Before installing the Ring Security System, I followed a YouTube video to power down my ADT Security System. I was even able to remove the DSC Front Panel but discovered a large hole behind it (so I decided to keep it for now).
Installing the Ring system was relatively easy, but learning to use the Ring App on the iPhone took longer.
After plugging the Ring base into a power outlet, the iPhone Ring App enabled the rest of the devices and sensors. It was easy! The indoor camera was also relatively easy to install and configure.
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