I have been a big fan of Roku3 and Home Theater PCs for a long time. Although it does not support many video formats, it works well with my Plex server on Synology DS1815+ NAS. Plex can transcode any current movie/TV format to whatever format Roku (or another front-end supports).
I was excited that Amazon released a Fire TV version that supported 4K and voice search - ahead of AppleTV. Today, I eagerly unwrapped the Amazon box and removed all the components.
The Amazon Fire TV box looked sleek and well-made. The remote also looked nicely contoured. I decided to insert the batteries into the remote. But how the heck does one open the battery compartment. I tried force, using a small screwdriver, with no effect.
I decided to call Amazon and ask. After waiting 8 minutes, someone called me but could not suggest any solution. He hung up after looking for more solutions. I tried Amazon again, and a lovely lady answered. However, she also could not suggest anything new to try. She did mention that other people were having the same problem.
I searched on Google for videos of other people opening the compartment but could not find any that showed this specific remote, which has a peculiar backside. Sometimes, being the first to receive a new gadget is like being a beta tester and can be pretty frustrating.
I returned the unit to Amazon and waited for either Roku 4 or Apple TV. I hope Amazon fixes the remote's battery compartment. I am surprised that no one at Amazon tested this.
Many people are hurt trying to open this battery compartment door.
Later, I checked Amazon's reviews and saw many similar problems with the battery door. In addition, other people had issues with Dolby Digital 5.1 support and random crashes. Amazon rushed the product out the door without adequate testing.
0 comments:
Post a Comment